We ship orders from our studio every Tuesday and Thursday. 

For any questions about an order you've already placed, email us at orders@craefta.studio with a message including your name and order number — or reply to your order confirmation email.

If you want to place an order but have a question before doing so, please email us at info@craefta.studio.

If you selected local pickup at checkout, we will email you directly to schedule a convenient date and time to pickup from our Kingston, NY studio.

We do our best to describe any minor damage to our found objects, and to be expected, due to their age many pieces show wear as well as imperfections.

The items we carry by contemporary artists are crafted by hand and their own idiosyncrasies will shine through. We feel that this is precisely what makes them special! 

Damages and other issues

In the unlikely event that your order arrives damaged or if you receive the wrong order, please contact us immediately at orders@craefta.studio so we can make it right.